FAQ

MY COMMAND

I WANT TO BUY A FRAME AND ADD LENSES, HOW TO DO IT?

WHEN YOU HAVE PURCHASED A MOUNT IN OUR ONLINE SHOP, YOU CAN GO AT ANY OPTICIAN TO MAKE LENS ADJUSTMENTS. ALL THE FRAMES THAT WE OFFER ARE ADJUSTABLE.

HOW TO ORDER?

CHECK THE CONTENTS OF YOUR BASKET. WHEN YOU ARE SURE OF YOUR SELECTION, YOU MUST CHOOSE THE DELIVERY MODE AND CLICK ON "VALIDATE MY CART". THEN YOU START THE ORDERING PROCESS.

Why identify and / or create an account?

CREATING AN ACCOUNT WILL ALLOW YOU TO SIMPLIFY THE PURCHASE PROCESS. IT WILL ALSO ENABLE YOU TO FOLLOW YOUR ORDER, FIND THE HISTORY OF YOUR PURCHASES, ETC. ENTER YOUR E-MAIL ADDRESS AND PASSWORD. IF YOU DO NOT HAVE A BARBOULENE ACCOUNT, INDICATE YOUR E-MAIL ADDRESS AND CHOOSE A PASSWORD TO CREATE ONE. ALL INFORMATION RECORDED WILL SERVE ONLY TO YOUR DELIVERY AND WILL NOT BE TRANSMITTED IN ANY CASE TO ANY THIRD PARTY.

Is it possible to buy a pair of glasses without glasses?

NO, OUR ETICS DOES NOT ALLOW YOU TO DELIVER A FRAME WITHOUT GLASSES. NEVERTHON AFTER PURCHASING A PAIR OF GLASSES ON OUR SHOP YOU COULD GO TO ANY OPTICIAN SO THAT HE CAN CHANGE YOU LENSES.

I made a bad handling during my order, what should I do?

IF YOU HAVE ANY QUESTIONS ABOUT YOUR ORDER, YOU CAN WRITE US BY E-MAIL TO INFO@BARBOULENE.COM OR CLICKING ALL THE BOTTOM ON THE "CONTACT" ITEM SO THAT WE CAN FIND A SOLUTION TO YOUR PROBLEM.

MY DELIVERY

How to choose my delivery address?

Your delivery address for your order must be as complete as possible, and accompanied by a telephone number to which you can be attached to facilitate the Delivery of your orders. We advise you to choose an address where you can receive at the usual delivery times of La Poste or UPS. This may be different from your billing address.

Can my billing address be different from the delivery address?

YES. ON YOUR ORDER, YOU SHOULD INDICATE IN THE "DELIVERY" STEP THAT YOUR DELIVERY ADDRESS IS DIFFERENT FROM YOUR BILLING ADDRESS. FOR MORE INFORMATION ABOUT THE SHIPPING TERMS, PLEASE CONSULT THE DELIVERY ITEM.

Which delivery option to choose?

WE OFFER USUALLY MULTIPLE DELIVERY OPTIONS, ACCORDING TO THE SPEED TO WHICH YOU WISH TO RECEIVE YOUR ORDER. THE ESTIMATED DATE OF DELIVERY OF YOUR PACKAGE WILL THEN BE INDICATED BEFORE YOU VALIDATE YOUR PURCHASE. FOR MORE DETAILS, PLEASE CONSULT THE HEADING DELIVERY.

I just ordered, when can I get my glasses?

DELIVERY TIME IS 3 TO 5 DAYS APPROPRIATE TO YOUR CHOICE OF DELIVERY METHOD. FOR ANY INFORMATION ABOUT THE SHIPPING TERMS, PLEASE CONSULT THE DELIVERY ITEM.

I received my glasses damaged or with a defect, what to do?

FIRST, PLEASE EXERCISE US FOR THE OCCASIONED GENE AND KNOW THAT WE ARE WORKING SO THAT THIS KIND OF DISAGREEMENT DOES NOT ARRIVE. WE SHIP OUR FRAMES EXACTLY AS PHOTOGRAPHED AND PRESENTED ON OUR SHOP. YOUR PACKAGES ARE SHIPPED AT YOUR OWN RISK, BUT VERY SPECIAL ATTENTION IS MADE TO PROTECTING OUR FRAMES. KNOW THAT ALL THE MOUNTS WE OFFER ARE ONLY ONE COPY EXCEPT SOME EXCEPTIONS AND MAY BE DONE MORE THAN 20 YEARS. SOME MAY PRESENT LIGHT TRACKS OF WEAR DUE TO STORAGE TIME, HOWEVER EVERY MOUNT IS TREATED UPSTREAM BY OUR EXPERTS IN EYEWEAR. Nous expédions nos montures exactement tels qu'elles sont photographié et présenté sur notre boutique.Votre colis est expédié à vos propres risques, mais une attention très particulière est portée à la protection de nos montures. Sachez que toutes les montures que nous proposons ne sont qu'en 1 seul exemplaire sauf quelques exceptions et peuvent daté de plus de 20 ans. Certaines peuvent présenter des légères traces d'usure due aux temps de stockage, cependant chaque monture est traité en amont par nos experts en lunetterie.

my payment

How to choose a payment method?

WE ACCEPT BANK CARDS (AMERICAN EXPRESS, VISA, BLUE CARD, MASTERCARD) AND PAYMENT THROUGH YOUR PAYPAL ACCOUNT. IF YOU HAVE A BARBOULENE PROMO CODE, YOU CAN ALSO ENTER THE CODE WHEN YOU ARE IN YOUR BASKET.

Can you make a change on my bill?

THIS IS IMPOSSIBLE AS YOUR INVOICE MATCHES YOUR ORDER AND ALL PRICES ARE INDICATED IN NET PRICES ALL TAXES INCLUDED.

I received my glasses but I want to return them and get a refund or credit

AT HOME BARBOULENE, REIMBURSEMENT OR THE POSSIBLE. FOR THIS YOU HAVE 14 BUSINESS DAYS FROM THE DATE OF DELIVERY OF YOUR PACKAGE TO RETURN YOUR ITEMS. ARTICLES MUST BE RETURNED: CLEAN, UNUSED, NOT WRAPPED WITH THEIR ORIGINAL PACKAGING. BEFORE RETURNING YOUR PRODUCT, YOU MUST FIRST MAKE A REQUEST BY EMAIL SO THAT WE CAN INDICATE THE PROCEDURES TO BE FOLLOWED. RETURNS REMAIN THE CHARGE OF THE CUSTOMER EXCEPT IF WE FALSE ON YOUR ORDER, FOR MORE INFORMATION YOU CAN REFER TO THE HEADING DELIVERY.

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